Congrats! You have a Unify Text 2FA Number set up for your account!
This guide explains how to use the dedicated text (SMS) phone number Unify set up for your organization to receive two-factor authentication (2FA) codes securely and share them with your team.
What this is
A shared, company-level SMS number provisioned by Unify for receiving one-time passcodes (OTPs) from websites that support text-message 2FA.
Centralized and auditable: Codes appear in the Unify Chrome extension so authorized team members can access them when needed.
⚠️ This number is for 2FA codes only. It isn’t intended for regular texting or phone calls.
Where to view incoming codes (Unify extension)
Trigger an SMS 2FA code from the website you’re signing into.
Open the Unify Chrome extension.
Go to Login Codes.
Find the relevant app/website and copy the newest code to complete your login.
[PLACEHOLDER FOR GIF – “Accessing Login Codes in the Unify extension”]
Tips:
Codes expire quickly—paste them right away.
If you don’t see the code yet, wait a few seconds and refresh the Login Codes list.
Best practices
Where available, use email 2FA and authenticator app 2FA as a priority before using “Text/SMS” option when prompted for 2FA.
Keep Unify open and you signed in so codes flow to your extension in real time.
Only request a code when you’re ready to enter it to avoid expirations.
If SMS is unreliable, switch the account to Email 2FA (to a shared email connected to Unify) or Authenticator App via Unify (see Q&A).
Troubleshooting
I requested a code but don’t see it in Login Codes.
Make sure you’re in the right app in Login Codes and you’re signed into Unify.
Wait ~30–60 seconds and refresh the list.
Some sites won’t send SMS to VOIP-style numbers. If the site doesn’t deliver to the Unify text number, use Email 2FA or Authenticator App via Unify (see below).
If the site is MCNA or Delta Dental Toolkits, see the special note in the Q&A.
The code expired.
Request a new one and be ready to paste it immediately.
Avoid requesting multiple codes in quick succession—some sites throttle or invalidate older codes.
Multiple team members are logging in at once.
You’ll all see incoming OTPs in Login Codes. Double-check the timestamp and app name before using a code.
Q&A: Text 2FA via Unify
What are my options if a site won’t send a text 2FA to our Unify number?
What are my options if a site won’t send a text 2FA to our Unify number?
If the website allows, switch to one of these:
Email 2FA (recommended): Use a shared office email inbox that’s already connected to Unify so OTPs appear in Login Codes.
Authenticator App (via Unify): Use the Authenticator inside the Unify extension to register the site and generate time-based codes right in Unify.
Are there sites that only support text 2FA and won’t deliver to the Unify number?
Are there sites that only support text 2FA and won’t deliver to the Unify number?
Yes. MCNA and Delta Dental Toolkits currently have text-only 2FA and won’t send to a Unify 2FA number. If you need to add either of these carriers, email [email protected] and we’ll provide a unique number specific to those carriers.
Who can see our text 2FA codes?
Who can see our text 2FA codes?
Authorized users in your Unify workspace can view codes in the Login Codes section. Access is governed by your company’s Unify permissions.
Can we reply to texts or use this number for anything else?
Can we reply to texts or use this number for anything else?
No. It’s dedicated to receiving 2FA codes.
Do codes persist forever in Unify?
Do codes persist forever in Unify?
No. Codes are short-lived and meant for immediate use. Unify maintains activity logs for auditing, but OTP values themselves are not stored and expire quickly per the issuing site.
Can I change the 2FA method for an existing account?
Can I change the 2FA method for an existing account?
Usually, yes. Update the account’s security settings on the website to switch to Email 2FA (shared inbox connected to Unify) or Authenticator via Unify.
What if we need separate numbers for special cases?
What if we need separate numbers for special cases?
For MCNA and Delta Dental Toolkits, contact [email protected] to request a carrier-specific unique number.
Need help?
If you still can’t receive codes or need a special configuration, contact [email protected] with:
The website/carrier name
The time you requested the OTP
A brief description of what you saw in Login Codes (if anything)